![]() ![]() My train was delayed and I missed the last connection to my destination. ![]() You have a right to money back depending on the train company you use the delay thresholds and process for claiming are set out in the relevant Passenger's Charter. I have a Season Ticket and my train is regularly late. You may have a right to a partial or full refund and all the information you need (including the process for claiming) are set out in the company's Passenger's Charter. This should be claimed from the train company that you were scheduled to travel. If you travel on a delayed service or on the following one because your train has been cancelled, you may be entitled to compensation. My train was delayed or cancelled, so I had to travel on an alternative service and arrived late. You will receive your refund by the same method that you used to pay for the ticket, unless you agree to a different method of repayment. I the administrative charge and/or other deductions exceed the refund amount, no refund will be made. You'll need to make your refund claim within 28 days of the expiry of the ticket and an administration charge of up to £10 per ticket may also be made. In the case of part-used tickets, a deduction from your refund will be calculated and made based on the cost of the journey(s) actually made. If you purchase a ticket and then choose not to travel, you may apply for a refund from the original retailer or train company you bought from, unless the terms and conditions of your ticket indicate that it is non-refundable, e.g. The retailer will pay the refund amount without deducting any administration fee. Your claim will be considered by the company and any compensation due will be paid within 14 days of your claim being agreed by the retailer. To must claim your refund from where you bought your ticket. If a timetable is changed after you have purchased a ticket and you decide not to travel, you can claim a full refund, no admin fee, as set out in the National Rail Conditions of Travel I didn't travel and am entitled to money back. Can I choose not to travel and get a refund? The timetable changed after I bought my ticket. The amount will be se t out in their Passenger’s Charter - you can read ours here. If you have a Season Ticket, the amount of money that you may claim back for a delay or cancellation varies between Train Companies. I have a season ticket and my train has been cancelled or delayed and I can’t make my journey anymore. This applies to all ticket types, including those which are usually non-refundable. Under the National Rail Conditions of Travel, if you have bought a ticket and your train is cancelled or delayed, and you choose not to travel, you may return the unused ticket to the original retailer where you purchased the ticket and you will be given a full refund, with no admin fee charge. I bought a ticket but didn't travel because of a delay or cancellation. Check out our train travel compensation FAQ for more information. If you bought a train ticket for travel on a TransPennine Express service which was delayed, cancelled or you chose not to travel, you may be entitled to compensation. ![]()
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